Frequently Asked Questions
-
Please go to the 'CONTACT' tab to submit an Enquiry Form otherwise you can try our Online Shop to buy certain products directly. If you've submitted an Enquiry Form, we will respond to you within 2 business days.
-
If you are purchasing from the online shop - simply add your products to the cart and then head to checkout. Once you have entered in your information you will be asked to pay via Pay Pal or Credit/debit card.
For custom cake orders - I will invoice you directly once we have discussed your enquiry over the phone or via email and confirmed the details of your order. I compile all the information and pop this into an electronic invoice, which I email to you for payment.
-
50% Deposits are required for custom orders and are non-refundable. You are welcome to pay in full or pay a 50% deposit to secure your order.
If you have purchased via the shop, you will receive an order number in a confirmation email, then recieve an additional email once your order is ready for delivery or ready for your collection.
-
Online shop cakes, cupcakes and flowers are available for same day / next day delivery – but I’d recommend ordering as far in advance as you can.
Custom orders require 2-4 weeks notice at a minimum to place an order to avoid disappointment. However, we do sometimes accept last minute orders depending on the design, size and availability. Please contact Lucinda Directly on 0422 083 134.
-
Yes, we offer delivery Monday to Friday between 9am-5pm. We can deliver on the weekends for you if we are available. Please contact Lucinda on 0422 083 134 to discuss this before placing an online order for weekend delivery.
-
We Deliver 0-50km from our studio in Landsdale. When you enter your delivery address at checkout it will automatically calculate your Monday to Friday delivery fee.
We can deliver to all hospitals, schools and places of business – please add as much information at checkout for your delivery or email info@cintarosecreative.com.au with additional information and your order number.
-
Zones are measured from Landsdale WA.
FREE - Pick up from Landsdale available Monday to Friday 4-5pm
ZONE 1 - 0-10km / $10
ZONE 2 - 10-20km / $20
ZONE 3 - 20-30km / $30
ZONE 4 - 30-40km / $40
ZONE 5 - 40-50km / $50-$60
Deliveries on weekends and for events vary please contact info@cintarosecreative.com.au or call us 0422 083 134
-
Please ensure your recipient is home to accept their delivery – you will receive a delivery confirmation email or text when your order is on its way and when it has been delivered.
If no one answers the door - we will call/message and leave your product wherever you would like on the premises in a safe place out of direct sunlight and take a picture for you.
We do highly recommend that you or someone be home to receive the delivery, as cakes and flowers are fragile, and we don’t want our product to be damaged by weather conditions, atmosphere or insects.
-
Collections are available daily Monday to Friday 8am-10am / 4pm-6pm; or Saturdays & Sundays 8am-10am from our collections table located at the front entrance. You will be sent an email confirmation with the collection address and confirmed day for your order collection.
-
We are a home-based cake and floral studio located at 13 Exbury Street, Landsdale WA.
-
All our custom cakes are individually designed and made to order. Pricing varies depending upon the style and design you like. Cake quotes include cost of goods and supplies, labour, packaging and GST. Contact Lucinda for your custom quote.
-
Yes we do – for intimate / medium sized weddings. Fresh or dried flowers.
From table arrangements, bridal bouquets, button holes, flower crowns, arbour arrangements, floor arrangements, ect.
Please submit a contact form enquiry and Lucinda will contact you directly.
-
Tasting packs can be ordered via our online shop here.
I require 3-5 days notice. You are provided with a menu so you can mix and match all the cakes, filling and frostings to design your very own cake flavour.
-
Yes, you can have a different flavour for each tier at no additional cost.
-
All cakes and cupcakes will be provided to you in a food grade cake box on a cake board. You can transport them quite safely on the passenger floor of your car with the air-conditioner on. If you can't fit it on your passenger floor, place it in the boot (non-slip surface) NOT on a car seat. For larger cakes, we would advise requesting delivery for the safety of your cake. Before transporting, please ensure the cake is well refrigerated.
-
Cinta Rose Creative is not a nut-free, gluten-free, egg-free, and/or dairy-free kitchen. Please be aware of this when ordering and before serving your cake/cupcakes to your guests. We do not take responsibility for negative allergy related issues or outcomes as we physically cannot specifically cater for allergies. If your guests are aware of the risk of contamination, we will always endeavour to ensure no contamination occurs during the making of your order.
-
Your cake can be kept fresh in the fridge for up to 3-5 days . If you are not eating the cake on the day of collection, refrigerate the cake until you need to display it.
-
Yes, we do hire out an array of cake stands, cupcake towers, cake servers and an arbour. Cake stands are available to hire for our cake customers only. A cash bond of $50 - $100 will be taken when hiring a stand and refunded once the stand is returned in its original state in the expected time frame. All stands are picked up or delivered with your order. Return of the stand is due at our studio within 3 days after your event.
-
Your order is baked in a licensed, registered and insured kitchen within the city of Wanneroo.